DOES THRIVE DELIVER WORLDWIDE?
Yes, you can get your THRIVE fix wherever you are in the world. If you don’t see your country in our options list, drop us a quick message and we will help you out at email@example.com
HOW MUCH DOES DELIVERY COST?
We offer FREE domestic shipping via USPS in the United States and a $20 flat rate on international shipments. We also offer a variety of other options to help speed the delivery up a notch, too! Options are available during the checkout process. We want to make sure you’re all set to pack your THRIVE before your next journey, so if you don't see an option which works for you, send us a message at firstname.lastname@example.org and we'll try our best to help out! Depending on where you are in the World, you may have to pay duties or taxes on top of your order. You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
CAN I TRACK MY ORDER?
You sure can! We know that tracking your order is half the fun of it, that’s why we will drop you an email with a tracking number as soon as your order ships. Please note, on your UK orders, to make sure your item doesn’t get lost, all orders will require a signature on delivery.
WHAT IS YOUR RETURN POLICY?
Final sale/clearance items are nonreturnable, nonexchangeable, and nonrefundable.
Whilst we hope that you’ll never want to part with your THRIVE swim pieces, we know that sometimes things don’t run so smoothly, that’s why we accept exchanges and refunds on all our pieces! We only ask that the following requirements are met: The items must be in the original condition, with all tags remaining in place, including the hygiene seal. Items must not have been worn, washed or altered in any way. Refunds will be issued excluding the original shipping cost.
ARE RETURNS FREE?
Unfortunately we can only offer Free Returns for US Customers Only, due to current Shopify capabilities. If you are an International Customer, you will have to pay to return your item.
Exchanges are free of charge for all customers. Please contact email@example.com to organise an exchange.
HOW DO I ORGANIZE A RETURN?
For US Customers, simply send an email to firstname.lastname@example.org and we will send you a returns label with all the details you need! Our warehouse is based in Arizona.
International Customers, please post the items you wish to return to our UK office, including your packing slip to:
THRIVE SWIMWEAR HQ, 58 RAVENSWOOD, VICTORIA WHARF, WATKISS WAY, CARDIFF, CF110SD
Where we will aim to process your return as quickly as possible.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
Whilst we'll try to organise your return as fast as possible, please allow us up to 7 days to process your return. If you're exchanging, we will send your new piece/s out once your product has been received back to our warehouse. We will then email you with a new tracking number. If you're refunding, we will refund you through the same method you used to pay and email you once complete. Refunds will happen once product is received by our warehouse.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
Depending on where you are in the world, you may have to pay duties or taxes on top of your order. You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that THRIVE does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. Unfortunately, we cannot advise you what the cost will be as these charges can vary according to country so it’s best to contact your local customs office to find out more information if you are unsure of any fees.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
THRIVE swimwear guarantees our clothing to be free from damage or manufacturer defect for the first 60 days from the date of order as long as you follow our care instructions closely. THRIVE suits are delicately made with love and will experience normal "wear and tear" over time. If your item is damaged or defective upon receipt, please notify us within 30 days of receiving your item/s and we will happily exchange the unwashed/unworn item (in its original condition) for the same item at no extra cost.
WHAT ARE YOUR CARE INSTRUCTIONS?
THRIVE suits are constructed of the finest fabrics and little details that can be extremely delicate in nature. Some of our suits (specifically the HERA collection) are similar to fine lingerie and must be looked after in the same delicate manner. Swimwear and Activewear is to be hand-washed in cold water, reshaped whilst wet & hung loose to dry; Do not bleach. Take extra care with any delicate mesh or trims.
Always read the garments care label.
Please note: Sunscreen, lotions, oils and chlorine can cause discoloration; this is not a manufacturing fault.
DO YOU USE PROMOTIONAL CODES?
We love to spoil our customers and may even surprise them (shhhh…..) with promotional codes from time to time. All our promo codes are case sensitive so please be sure you are entering them correctly. Only one promotional code can be used per order. Please note: In order to be the first to hear about all the latest news, gossip, promotions and offers at THRIVE make sure you have signed up to receive our newsletters and get following us on Facebook, Twitter, and Instagram at “@THRIVESWIMWEAR”.
WHAT PAYMENT METHODS DO YOU ACCEPT?
All Major Credit Cards and PayPal.
WHERE ARE WE SOLD?
Right here, right now! www.thriveswimwear.com is the ONLY place you can purchase the full THRIVE line of products (I know, exclusive right?!) If you find yourself partying it up in Ibiza, please visit the Ocean Beach Ibiza Boutique for our Hera line.
WHAT SIZE DO I NEED?
Check out our size chart to help you decide what size you will need.
CAN I PURCHASE DIFFERENT SIZE TOP AND BOTTOMS?
As women, we appreciate that our THRIVE TRIBE come in all different shapes and sizes, that’s why we’ve made it easy to mix ‘n’ match across our products! Make sure to add on our sand-to-sea leggings to round out your purchase and make the beach your runway this season.
ARE YOU LOOKING FOR INFLUENCERS TO COLLABORATE WITH?
We’re always on the lookout for fearless women to join our THRIVE TRIBE! If you want to discuss any collaboration’s contact us at email@example.com or on our Instagram @thriveswimwear
NEED SOME MORE HELP?
If you have any questions, queries, press, collaboration suggestions or just want to share some love, you can contact us by email at firstname.lastname@example.org